Every workflow. One platform.
Your team runs on texts, phone trees, and sticky notes. That's slow, untraceable, and a HIPAA risk. Veras messaging isn't just a chat tool — it's the communication layer that connects scheduling, staffing, and operations in one place.
Your communication is disconnected from your operation
A CNA calls off at 5am. The DON texts three people from her personal phone. One doesn't respond. One says no. The third says yes but doesn't show up — they never saw the follow-up with the shift details. The problem isn't that people don't communicate. It's that your tools don't know anything about your schedules or staffing needs.
Group texts are a HIPAA risk with no audit trail
HIPAA-conscious messaging with complete records
New hires have to be manually added to every group chat
Dynamic channels that auto-add and remove based on role
No one knows if critical messages were actually seen
Read receipts with escalation rules
communities on Veras
audit trail on every message
personal phones needed
From event to action in four steps
Something happens
A CNA calls off. A policy changes. A shift opens up. The event triggers a message automatically.
Right people, right context
The message goes to the right channel with shift details, approval actions, or compliance records attached.
Action, not just conversation
Staff accept shifts, approve swaps, or acknowledge announcements right from the message thread.
Everything recorded
Full audit trail. Read receipts. Escalation if unacknowledged. No communication falls through the cracks.
Communication that actually moves your operation forward
Not another chat app. Every message carries operational context — shift details, approval actions, compliance records — so communication drives results, not just conversation.
Messages that do more than just talk
Shift invites arrive with the position, time, location, and pay details attached. Staff accept or decline right from the message. Call-off replacements, swap requests, and time-off approvals all flow through messaging with full context.
No copying details from one system to another. Every operational workflow carries the data it needs.
The right people, automatically
Create channels by department, position, or custom criteria. When a new CNA starts, they're added to the right channels automatically. When someone transfers or leaves, they're removed.
No manual management. No stale group chats with people who left six months ago.
Broadcast without the noise
Policy updates, schedule changes, facility announcements — sent to the right people with confirmation that they've read it. Admin-only channels mean your important messages don't get buried in reply-all conversations.
Track read rates per announcement. Know who needs a follow-up before you send one.
Know who's seen it. Follow up when they haven't.
Read receipts show you exactly who has and hasn't seen each message. Set escalation rules so unacknowledged messages trigger follow-ups automatically — through push notification, email, or SMS.
Critical communications need more than 'message sent.'
Secure enough for healthcare. Simple enough for everyone.
Encrypted messaging with a full audit trail. No PHI leaking into personal text threads. No compliance risk from unmanaged communication channels.
SOC 2 certified. HIPAA-conscious design throughout.
Not a chat app. An operations layer.
Call-off → replacement notification → staff accepts → shift auto-assigned. Time-off request → manager approval → schedule update → team notification. Everything that happens in Veras flows through messaging.
No switching between apps. No copy-pasting details.
Hey, I'm really sick and won't be able to make it in for my shift today. Sorry for the late notice
Kim L. · Wed 6a–2p · Skilled Nursing
Record call-off?
Kim L. · Wed 6a–2p · Floor 2
Suggested replacements
Sarah M.
CNA · Available · No OT
Jamie T.
CNA · Available · 2hr OT
Hey, I'm really sick and won't be able to make it in for my shift today. Sorry for the late notice
Kim L. · Wed 6a–2p · Skilled Nursing
Record call-off?
Kim L. · Wed 6a–2p · Floor 2
Suggested replacements
Sarah M.
CNA · Available · No OT
Jamie T.
CNA · Available · 2hr OT
Messaging powers everything else
Every product in Veras routes through messaging. It's not an add-on — it's the layer that makes scheduling, time tracking, and operations work as one connected system.
Scheduling → Messaging
Open shifts push to qualified staff. Call-off replacements find the right person automatically. Shift swap approvals happen in-thread.
Time & Attendance → Messaging
Clock-in reminders. Missed punch alerts. Overtime warnings — all delivered through the same channel your team already uses.
Onboarding → Messaging
New hires receive onboarding tasks, welcome messages, and department channel access automatically from day one.
Go live in weeks, not months. White-glove onboarding from a team that understands long-term care.
Replace the group text chaos with communication that works
See how Veras connects every message to the operation it's part of — scheduling, staffing, compliance, and more.